Support

Need help with Spin Journal? Email support@spinjournal.app and we'll get back to you.

Restore purchases

Already bought Pro on another device, or reinstalled the app? Open Settings → Restore purchases inside Spin Journal and sign in with the same Apple ID or Google account you originally purchased with. Your Pro unlock will restore instantly — no new payment.

Delete your account and data

If you created a Spin Journal account (sign-in is optional), you can permanently delete it and all associated cloud data — journal content, photos, and account details — at any time:

This is permanent and cannot be undone. Deleting your account does not cancel or refund a Pro purchase — that one-time purchase stays on your Apple or Google account and can be restored (see Restore purchases below) if you create a new account. If you only ever used Spin Journal offline with no account, there's no cloud data to delete — simply deleting the app removes everything.

Back up your data

Spin Journal stores everything locally on your device, so it's worth keeping a backup:

  1. Open Settings → Export backup (Pro feature).
  2. Share or save the exported file somewhere safe (Files app, cloud drive, email to yourself).
  3. To restore, open Settings → Restore from backup and pick that file.

Restoring a backup replaces everything currently in the app, so only do this on a fresh install or when you're sure you want to overwrite current data.

Frequently asked

Does it work offline?

Yes — completely. Spin Journal never requires an internet connection to use.

Is Pro a subscription?

No — it's a one-time purchase. Pay once and it's yours for good.

I upgraded but the app still shows Free plan

Try Restore purchases (above) first. If that doesn't resolve it, email support@spinjournal.app with your purchase receipt and device type.

Can I move my data to a new phone?

Yes — export a backup on your old device (Pro feature) and restore it on the new one.

Contact

support@spinjournal.app